General terms and conditions of sale – pre-contractual information
This website, www.mokasol.es, is owned by CAFÉS MOKASOL, S.L., with tax identification number (CIF) B93471589 and registered address at Polígono Indus. San Luís, Calle Cuernavaca, 14, 29006 Málaga, Spain.
These General Terms and Conditions of Sale govern the distance selling relationship between CAFÉS MOKASOL, S.L. and the user or customer, in accordance with the applicable legal provisions, in particular Spanish Law 7/1998 of 13 April on General Contract Terms; Law 3/2014 of 27 March, amending the consolidated text of the General Act for the Protection of Consumers and Users; Royal Decree 1906/1999 of 17 December 1999, regulating telephone and electronic contracting subject to general terms; Organic Law 15/1999 of 13 December on the Protection of Personal Data; Law 7/1996 of 15 January on Retail Trade; and Law 34/2002 of 11 July on Information Society Services and Electronic Commerce.
CAFÉS MOKASOL, S.L. reserves the right to make such amendments as it deems appropriate, without prior notice, to these General Terms and Conditions. Such amendments may be made through its websites by any means permitted in law and shall be binding for as long as they remain published on the website and until they are validly amended by subsequent versions. Notwithstanding the above, CAFÉS MOKASOL, S.L. reserves the right to apply, in certain cases, Particular Terms and Conditions of Sale taking precedence over these General Terms and Conditions where it considers it appropriate, announcing them in due time and form.
The purpose of the website is to manufacture, advertise and offer items relating to coffee, infusions, sugars and the accessories that go with coffee.
The duration of the contract shall be linked to the delivery of the product, without prejudice to the right of withdrawal.
As a user or customer, you expressly declare that you know, understand and accept the conditions of use and these general terms and conditions of sale. You likewise declare that you are of legal age and have the legal capacity necessary to access the websites of CAFÉS MOKASOL, S.L. and to enter into contracts through them.
To purchase our products, you may go to the relevant section of our online shop.
Registering as a user of the website is an essential requirement in order to make a purchase online. You can access the relevant registration section on the website itself. In accordance with the provisions of Organic Law 15/1999 on the Protection of Personal Data, CAFÉS MOKASOL, S.L. informs users that the personal data collected during the registration process and subsequent purchase will be entered into a file under its responsibility, for the purpose of processing those actions on the part of the user and managing any subsequent actions arising from them. CAFÉS MOKASOL, S.L. also informs users of the possibility of exercising their rights of access, rectification, cancellation and objection by writing to Polígono Indus. San Luis, Calle Cuernavaca, number 14, 29006, Málaga, Spain, or by email to info@mokasol.es.
Unless you notify us otherwise, we will understand that your data has not been modified, that you undertake to notify us of any change, and that we have consent to use it in order to maintain the relationship between the parties.
During the purchase process you must identify yourself with the username and password provided. This data will not be public. You are responsible for treating the identity and password obtained on registering as a customer confidentially and responsibly, and may not transfer them to anyone else. You may modify the registered information at any time in your customer area. In that same section you will have access to a history of your orders; this is a consultation section only, although it can be managed, and the user may delete any records they do not need to see.
Once the purchase process is complete, the customer will receive confirmation by email. It is essential that the user provides a valid email address during the purchase process. If you do not receive confirmation within 24 hours of completing the order, please contact CAFÉS MOKASOL, S.L. on the customer service telephone number or by email at info@mokasol.es.
The contents of this website are available in Spanish and English.
On receiving the product at the delivery address provided, the customer will receive an invoice or a copy of the order.
Offers and their validity
Where a product is on offer, the offer price and its period of validity will always be indicated alongside its essential characteristics. In compliance with current regulations, CAFÉS MOKASOL, S.L. provides information on all items for sale, their characteristics and their prices. However, CAFÉS MOKASOL, S.L. reserves the right to withdraw, replace or change the products offered through its website by simply changing its content. Accordingly, the products offered on the website at any given time shall be governed by the General Terms and Conditions of Sale in force in each case. The company shall likewise have the right to stop offering access to the aforementioned products at any time and without prior notice.
Essential characteristics of the products
The products offered in our online shop include a photograph and their essential characteristics; this is the information obtained from the manufacturer itself. The colour of the product as seen in the photograph is not binding. The product is identified in its characteristics.
Guarantees
All the products offered on the website carry the commercial guarantee of their supplier. CAFÉS MOKASOL, S.L. has an after-sales service; while the guarantee is in force, the customer may make use of it by contacting the CAFÉS MOKASOL, S.L. premises, the after-sales service, by email at info@mokasol.es, or the points established by the supplier itself. In case of doubt, you may call the customer service telephone number or write to info@mokasol.es.
Prices
All products show the sale price in Euros and include Value Added Tax (VAT). Should any other tax apply, this would be indicated.
Shipping costs and delivery
CAFÉS MOKASOL, S.L. ships within Spain, Andorra and Portugal, charging the amount stipulated at the checkout for shipping costs. Shipments are made through the carrier CORREOS. The maximum shipping weight is 30 kg.
PAQ PREMIUM – HOME DELIVERY IN 24/48 HOURS
A tailored delivery service, allowing your customer to choose when and where they want the shipment delivered. A product specially designed for the distribution of shipments where the customer needs speed and reliability in delivery.
| WEIGHT | Zone 1 | Zone 2 | Zone 3 | Zone 4 | Zone 5 | Zone 7 |
| Up to 1 kg | 4.25€ | 4.87€ | 4.99€ | 7.04€ | 11.34€ | 6.49€ |
| From 1 kg to 2 kg | 4.48€ | 5.11€ | 5.25€ | 8.69€ | 12.47€ | 6.82€ |
| From 2 kg to 3 kg | 4.71€ | 5.35€ | 5.51€ | 10.25€ | 14.16€ | 7.16€ |
| From 3 kg to 4 kg | 4.95€ | 5.59€ | 5.75€ | 11.91€ | 15.43€ | 7.48€ |
| From 4 kg to 5 kg | 5.11€ | 5.75€ | 5.91€ | 12.83€ | 16.64€ | 7.69€ |
| From 5 kg to 10 kg | 6.71€ | 7.36€ | 7.59€ | 17.43€ | 23.32€ | 9.87€ |
| From 10 kg to 15 kg | 8.59€ | 9.49€ | 9.72€ | 24.24€ | 35.42€ | 12.65€ |
| Additional kg | 0.33€ | 0.35€ | 0.44€ | 1.62€ | 3.08€ | 0.56€ |
- Prices exclude VAT.
- Zone 1: Shipments with origin and destination within Málaga.
- Zone 2: Shipments to neighbouring provinces: Seville, Granada, Córdoba, Cádiz.
- Zone 3: Shipments within mainland Spain or to Andorra.
- Zone 4: Balearic Islands, Ceuta and Melilla: shipments with origin or destination in the Balearic Islands, Ceuta or Melilla.
- Zone 5: Shipments to the Canary Islands from mainland Spain or Andorra. Shipments to mainland Spain, the Balearic Islands, Ceuta, Melilla and Andorra from the Canary Islands.
- Zone 7: Shipments to mainland Portugal from mainland Spain.
PAQ ESTÁNDAR – HOME DELIVERY IN 48/72 HOURS
The highest quality of service at a very competitive price. Ideal for all non-urgent shipments that need the best possible rate.
| WEIGHT | Zone 1 | Zone 2 | Zone 3 | Zone 4 | Zone 5 | Zone 7 |
| Up to 1 kg | 3.62€ | 4.13€ | 4.25€ | 5.42€ | 9.65€ | 5.53€ |
| From 1 kg to 2 kg | 3.81€ | 4.35€ | 4.46€ | 6.21€ | 10.60€ | 5.79€ |
| From 2 kg to 3 kg | 4.00€ | 4.55€ | 4.69€ | 7.33€ | 12.04€ | 6.08€ |
| From 3 kg to 4 kg | 4.21€ | 4.75€ | 4.89€ | 7.94€ | 13.12€ | 6.35€ |
| From 4 kg to 5 kg | 4.35€ | 4.89€ | 5.03€ | 8.55€ | 14.14€ | 6.54€ |
| From 5 kg to 10 kg | 5.70€ | 6.26€ | 6.46€ | 11.62€ | 19.83€ | 8.38€ |
| From 10 kg to 15 kg | 7.31€ | 8.06€ | 8.26€ | 15.16€ | 30.12€ | 10.76€ |
| Additional kg | 0.28€ | 0.31€ | 0.38€ | 1.11€ | 2.62€ | 0.47€ |
- Prices exclude VAT.
- Zone 1: Shipments with origin and destination within Málaga.
- Zone 2: Shipments to neighbouring provinces: Seville, Granada, Córdoba, Cádiz.
- Zone 3: Shipments within mainland Spain or to Andorra.
- Zone 4: Balearic Islands, Ceuta and Melilla: shipments with origin or destination in the Balearic Islands, Ceuta or Melilla.
- Zone 5: Shipments to the Canary Islands from mainland Spain or Andorra. Shipments to mainland Spain, the Balearic Islands, Ceuta, Melilla and Andorra from the Canary Islands.
- Zone 7: Shipments to mainland Portugal from mainland Spain.
Methods of payment and processing of the order
The customer may pay for their order using any of the following methods. You must indicate your choice during the purchase process:
1. VISA or MASTERCARD credit card
All operations involving the transmission of personal or banking data are carried out in a secure environment, on a server based on the standard SSL (Secure Sockets Layer) security technology. All the information you send us travels encrypted across the network.
Your credit card details are entered directly on the bank’s page, on the POS terminal (the bank’s Point of Sale terminal), and are neither entered nor recorded on any CAFÉS MOKASOL, S.L. server.
When paying by VISA or MASTERCARD you will always be asked for the following details: the card number, the expiry date, and a Validation Code corresponding to the last three digits printed in italics on the back of your VISA or MASTERCARD, thereby providing greater assurance as to the security of the transaction.
This method of payment is valid on the website only.
Where the amount of a purchase has been charged fraudulently or improperly using the number of a payment card, the cardholder may demand the immediate cancellation of the charge. In such a case, the corresponding debit and credit entries in the accounts of the supplier and the cardholder shall be made as soon as possible.
However, if the purchase was in fact made by the cardholder and the demand for a refund was not the result of exercising the right of withdrawal or termination, and the cancellation of the corresponding charge was therefore improperly demanded, the cardholder shall be liable to CAFÉS MOKASOL, S.L. for compensation for the loss and damage caused as a result of that cancellation.
2. Bank transfer
If you select bank transfer, you will receive, together with the confirmation of your order, an email with the bank details of CAFÉS MOKASOL, S.L.
It is very important that when making the transfer you state the order number in the reference, along with your first name and surname, and that you make the transfer within 3 days of the date the order was confirmed so that it can be validated.
If you wish, you may send us the transfer receipt by email to info@mokasol.es or fran@mokasol.es. In any event, the order will not be considered effective until our administration department has bank confirmation of the transfer.
Please remember that payment must be made in EUROS and that any exchange and bank charges are payable by you.
In the case of bank transfers made from outside Spain, it is very important that when ordering the transfer you always instruct your bank to bear the charges at origin, that is, the bank charges and costs corresponding to your institution. Otherwise, CAFÉS MOKASOL, S.L. may halt the dispatch of your order, as it will not have received the full amount.
Any exchange and bank charges are payable by the customer.
CAFÉS MOKASOL, S.L. undertakes to deliver the order within a maximum of 24/48 hours from the day after the order is placed.
The availability of the products offered by CAFÉS MOKASOL, S.L. may vary according to customer demand. Although CAFÉS MOKASOL, S.L. updates its stock regularly, the product requested by the customer may be out of stock at that moment. In the event that the order cannot be fulfilled because of unavailability, CAFÉS MOKASOL, S.L. will notify the customer by email as soon as it becomes aware of the situation. This notification period shall in no case exceed a maximum of 30 days. CAFÉS MOKASOL, S.L. may offer the twofold option of: supplying the customer, at no increase in price, with a product of similar characteristics or higher quality; or, save for justified and demonstrable reasons on the part of CAFÉS MOKASOL, S.L., refunding within that same period the sums paid for the cancelled order. Should CAFÉS MOKASOL, S.L. fail to make that refund within the stated period, the buyer may claim payment of twice the sum owed, without prejudice to their right to be compensated.
3. Bizum
If you select Bizum, you will be redirected to the payment platform of the bank associated with your telephone number.
Right of withdrawal, returns and complaints
The buyer shall have a minimum period of fourteen calendar days to withdraw, starting from the day the customer receives the product, without any penalty and without having to give reasons.
The right of withdrawal must be exercised by notification by telephone, by writing to info@mokasol.es, by sending a letter to our postal address at Polígono Indus. San Luis, Calle Cuernavaca, number 14, 29006, Málaga, Spain, or through the withdrawal form.
In accordance with Article 103 of Law 3/2014 of 27 March, amending the consolidated text of the General Act for the Protection of Consumers and Users, the supply of services or goods made to the consumer’s specifications or clearly personalised, or which by their nature cannot be returned or may deteriorate or expire rapidly, are exempt from the right of withdrawal.
Returns
The customer must return or deliver the product directly to CAFÉS MOKASOL, S.L., at Polígono Indus. San Luis, Calle Cuernavaca, 14, Málaga, without undue delay and in any event within a maximum of fourteen calendar days from the date on which the right of withdrawal from the contract is exercised. The deadline shall be deemed to have been met if the customer returns the product before the period expires.
The customer shall bear the cost of returning the product.
In all cases, the products to be returned must be in perfect condition, unused and in their original packaging. To avoid problems in transit, please make sure the parcel is properly protected and sealed. Once received, we will check its condition. As soon as we have verified that the item or items, together with any components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to refund the amount paid.
Refund of payment
The refund of the amounts received from the customer will be made using the same means of payment used by the customer, unless otherwise agreed.
CAFÉS MOKASOL, S.L. may withhold the refund until it has received the product that is the subject of the withdrawal, or until the customer provides proof of its return, whichever occurs first.
In the event of unjustified delay on the part of CAFÉS MOKASOL, S.L. in refunding the sums paid, the customer may claim twice the sums paid, without prejudice to the right to be compensated for any loss and damage suffered in excess of that amount.
Return of a defective product
In the event that the product is not in good condition and the causes attributable to it are not the result of the customer’s actions, the customer shall be entitled to return the product, informing CAFÉS MOKASOL, S.L. of the reason for the return through any of the means provided in these terms and conditions of sale, and at no cost to the customer. A return on the grounds of a defect or poor condition of the product shall not be considered an exercise of the right of withdrawal.
CAFÉS MOKASOL, S.L. undertakes to bear the cost of the return and to replace the product with a new one in accordance with the conditions accepted at the time of sale.
If the customer wishes to make a complaint, the premises of CAFÉS MOKASOL, S.L. are located at Polígono Indus. San Luis, 14, 29006 Málaga, Spain, or you may write to info@mokasol.es.
Jurisdiction
CAFÉS MOKASOL, S.L. further reserves the right to bring such civil or criminal actions as it deems appropriate for the improper use of its website and contents, or for breach of these conditions. The relationship between the user and the provider shall be governed by the regulations in force and applicable in Spanish territory. Should any dispute arise, the parties may submit their conflicts to arbitration or turn to the ordinary courts, complying with the rules on jurisdiction and competence in this regard. CAFÉS MOKASOL, S.L. has its registered office in MÁLAGA, Spain.
